1. About This Notice

 Evolve Tech Systems Pte Ltd (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (Singapore) (“PDPA”). This Privacy Notice explains what personal data we collect, how we use it, and your rights as an individual.

2. Personal Data We Collect

When you engage our field management or maintenance services, we may collect:

Category	Examples
Identity	Full name, NRIC last 4 digits (for identity verification)
Contact	Email address, mobile number, office/site address
Service records	Work orders, inspection reports, equipment readings, service history
Billing	Company name, billing address, purchase order references
Communications	Emails, portal messages, and notes related to your service requests

We collect only the minimum data necessary to deliver the services you have requested.

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3. Purposes of Collection, Use and Disclosure

We collect and use your personal data for the following purposes:

Service delivery — to schedule and carry out field service, maintenance, and inspection work at your premises

Customer communication — to send appointment confirmations, service reports, and updates on work in progress

Invoicing and payment — to issue invoices, process payments, and comply with accounting and tax obligations

Safety and emergency contact — to maintain an emergency contact for your site during field visits (optional)

Regulatory compliance — to retain records required by law or regulatory authorities (e.g. ACRA, IRAS, MOM)

Service improvement — to analyse service patterns and improve our maintenance processes (optional, anonymised)

Marketing — to send information about new services or offers (only with your explicit consent)

You will be asked to provide your consent before we use your personal data for optional purposes. You may withdraw consent at any time.

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4. Disclosure to Third Parties

We do not sell your personal data. We may share it only with:

Service subcontractors — technicians or partners engaged to carry out work on your premises, who are bound by confidentiality obligations

Cloud infrastructure providers — our hosting and storage partners operate under data processing agreements

Regulatory authorities — where required by law or court order

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5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods:

Data type	Retention period
Service and inspection records	7 years (IRAS requirement)
Consent records	5 years from last interaction
Contract and billing records	7 years
Marketing consent (withdrawn)	1 year after withdrawal

Records are archived or deleted at the end of their retention period. You will not receive further communications after your personal data has been purged.

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6. Protection of Personal Data

We protect your personal data through:

Encryption at rest — sensitive fields are stored using AES-256 encryption in our database

Encryption in transit — all communications between your device and our systems use TLS 1.2/1.3

Access controls — only authorised staff with a legitimate business need may access your personal data

Two-factor authentication — all system administrators are required to authenticate with a second factor

Regular backups — data is backed up daily to offsite storage

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7. Your Rights

Under the PDPA, you have the right to:

Access — request a copy of the personal data we hold about you

Correction — request that inaccurate or incomplete data be corrected

Withdrawal of consent — withdraw consent for optional purposes at any time

Data portability — request your data in a portable format

Erasure — request deletion of your personal data, subject to legal retention obligations

To exercise any of these rights, please submit a Data Subject Request through our secure portal or contact us directly at the details below.

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8. Contact Us

Evolve Tech Systems Pte Ltd
Email: support@evolvetech.sg
Website: https://evolvetech.sg

We will respond to your request within 30 business days.

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9. Changes to This Notice

We may update this Privacy Notice from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We will notify you of material changes via email or through our service portal.

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This Privacy Notice is issued in accordance with the Singapore Personal Data Protection Act 2012.